Refund policy is determined based on several policies of OTIVUJ.
Otivuj cannot refund any money if there is any kind of error on the website and you have paid any money in advance.
In addition, any customer who has purchased and accepted a product and has not requested or been unable to return the product for more than 7 days
will receive a refund.
But of course you make a video when opening the product from the package so that we can understand if there was any defect in the product.